Service Excellence Certification
Service Excellence certification indicates that a company has in place the standards, measures and processes required to ensure a high level of quality in the services or products it produces and supplies. (Service Excellence Principles defines this in more detail).
Service Excellence certified companies are committed to excellence and continuous improvement in the services they provide their clients.
Companies which gain a Service Excellence certification are those which:
- Offer a consistent high level of service.
Have appropriate safeguards in place to ensure quality and take appropriate actions.
Maintain a rigrous system of performance monitoring.
Companies are required to renew this certification on an annual basis, and to provide regular updates to the International Charter.